Testing a chat agent

Every chat agent has a built-in test chat panel so you can hold a conversation with it before going live.

Using the test panel

1. Open the agent you want to test.
2. Type a message in the chat panel and send it.
3. The agent replies using its configured model, tone, and language — responses stream in so you can read them as they arrive.
4. Iterate: adjust the role, background, model, or temperature and try again.

What to check

• Persona — does it stay in role and on tone?
• Accuracy — are answers correct and grounded?
• Escalation — does it follow your "additional instructions" (e.g. handing off hard cases or confirming before closing)?
• Language — does it reply in the configured language?

tip

Each test message consumes credits, just like a production message. Test the cases that matter most rather than every possible phrasing.