Channel integrations
Connect a chat agent to a messaging channel so it can talk to your customers where they already are. Open an agent and choose a channel to link.
WhatsApp
Connect via Twilio. Inbound WhatsApp messages are routed to your agent, and its replies are delivered back to the sender.
Telegram
Link a Telegram bot to your agent. Messages sent to the bot are handled by the agent.
Messenger
Connect a Facebook Page so Messenger conversations are answered by your agent.
How routing works
Once a channel is connected, incoming messages flow to your agent, the agent generates a reply using its configured model, and the response is sent back over the same channel — each reply drawing credits per the model's cost.
Always test the agent in the built-in chat panel before connecting a live channel, so customers never see an unconfigured agent.